-
Class 2: Customers drive sales - staff drive costs
3 Lessons
This course is a selection of lessons and materials from the full Core Modelling course.
If you take this course and then upgrade note that we provide a coupon you can use to recover the cost of this course.
Everyone talks about "business models" ... but they usually mean just a verbal description of how a business works. If they include any numbers at all, these are little more than top-level assumptions about growth rates and ratios.
Dynamic, living business models are different - they are quantified, time-based simulations of how the business actually works, with all the inter-dependencies, thresholds and feedbacks we know are out there. So a model can be a "digital twin" of your business, playing out with uncanny realism how the business is doing from period to period. And this is easier, faster and more reliable than doing a worse job with a spreadsheet or other tools!
This course shows how to build a simple but complete dynamic business model for a common example - a new restaurant. In the process, you will learn the basic steps of our “AgileSD” process for getting to a reliable working model with the least effort and you will learn how to use the powerful Silico modelling software. Each of the four lessons:
The example restaurant model, for example, fits every table-service restaurant that ever existed (each with hugely differing values and behaviours, of course!) You will therefore learn what makes up a typical whole-business model for a given industry – a guide to generic models for many other cases.
Few people believe it is even possible to simulate the performance of a real business, but these key lessons from our full course hold your hand as you actually build a model yourself for a common example - a new restaurant. That alone will
If any of this points to just one better decision, then the course has paid for your time and its cost many times over.
Along the way, you will also get some surprisingly simple model-structures you can use immediately – what exactly drives changes to sales, revenues and costs, and how to grow sales from managing customer-gains, losses and sales-rates, for example.
And you also get effective training in the powerful Silico modelling software – useful for all kinds of purposes.
You get over 90 minutes of videos in the 4 classes of this course. But you should expect to spend up to a day copying the model-building activity and studying the content of each class, time you can claim as self-directed CPD (continuous professional development). Then, you can spend any time you want on more exploration you want to do.
The full classes in our Core Course give detailed guidance on how to apply the modelling to your own case and issues.
Why use these models - and when?
Whether launching a new business, tackling a problem or opportunity, or planning for the longer term, surely you would simulate what could happen, just like with other complicated things we do. This lets us:
Design what we might do before we risk serious cash and effort
Test those plans against all kinds of uncertainties (Would you rather experiment with the real world, using real money and people!?)
What is the alternative?
Spreadsheets could theoretically calculate-out everything in a business, but no human could reliably capture a living business system with only rows and columns of numbers to work with.
Balanced scorecards transformed business control by looking beyond the financials! But they do not calculate-out what causes what across the business "machine", and they leave out key issues - like competition! There is no better BSC than a good DBM!
KPI systems often try to be more comprehensive than BSCs, but they often go too far, including every indicator and ratio anyone thinks important. There is no better KPI system than a good DBM!
Business-model canvas and tools like Strategyzer or Leanstack share the same limitations as balanced scorecards and spreadsheets.
"The course provides more insights into how to capture the dynamics of any organization. A must-have for decision-makers at all level."
We make our courses available free of charge for academic faculty and at a discount for corporate trainers - more information here